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Frequently Asked Questions
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Why did your prices change?
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JumboGiant's prices and services changed on Jan. 1, 2004. The product range now includes 11x14 inch prints. We are also offering prints on Somerset Velvet Paper. Somerset Velvet is a beautiful cotton paper that is very popular with wedding photographers. In mid 2003 we completely updated our printers. We switched from HP six color dye based printers to the Epson 9600 and 7600 systems with seven color Ultrachrome Inks. There are many reasons we upgraded, among them are the superior print quality, archival quality, color accuracy, and paper quality of the Epson line. The upgrade comes at a cost. Materials for the new line are significantly more than the previous line and we are forced to increase our prices. While increasing prices is never a popular decision, we believe the quality of our work and customer service we offer makes our prints the best value available anywhere.
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How long after I order will it take to receive my print in the mail?
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JumboGiant ships your enlarged prints within two business days of receiving an order.
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Do I need any special software or programs?
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All you need to work with JumboGiant is either Netscape 3.0 or Internet Explorer 3.0. If you would like to manipulate your images prior to uploading them to us, you can use nearly any image editing software product. Just be sure to save your images as high quality jpeg files (choose 11 or 12 if you are using Adobe Photoshop.)
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What happens if the picture that I order does not have good quality to a JumboGiant processor?
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The photographers here at JumboGiant, are close observers to details. After sending in your photograph to be enlarged, we make sure that the size of your upload image will not lose its quailty. JumboGiant will NOT send any orders out that we would not want on our walls at home. We promise to send you the best quality!!!
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How do I properly prepare my files?
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The photo quality printers JumboGiant uses can print files as low as 100 dpi to magnificent quality enlargements. We also employ state of the art resolution enhancement software to "res up" files that are sent to us. You simply send JumboGiant a jpeg file and we will properly prepare it to the size of your choice. If you would prefer to prepare your files to optimum resolution and you have an internet connection fast enough to allow you to send us large files, set your print size to the size of the enlargment you want and the resolution to as near 150 dpi as possible. Click here for tips on image resolution
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How much does shipping cost?
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A single print order that is 24x36 inch or smaller ships in a tube via US Priority Mail for $7. Single print orders that are larger than 24x36 inches ship in a tube for $12. Shipping for mixed print orders is calculated during the order process.
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I am not too sure about uploading pictures
to the web, can JumboGiant help me through it?
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Yes! We are always happy to help our clients in everyway possible. During the uploading process select how many images you would like to upload. After selecting the number of images select "upload Images." On the next page, if you have authority to have the files reproduced select "yes." Next, click on "browse" and navigate in the window that pops up to the file on your computer. Next selext "open" and then "upload." Uploading files can take several minutes depending on how large your files are and your internet connection speed. Congratulations, you have just uploaded your images!
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What is the quality of the enlargments?
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JumboGiant can reproduce images to full photographic quality up to 40x60 inches. Final print quality is dependent on the resolution of the images that you provide.
Click here for tips on image resolution
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How do I upload images from my digital camera?
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To upload images from your digital camera there are a few steps. JumboGiant will walk you through it step by step.
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How do I scan a photo for JumboGiant to enlarge?
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The process for scanning a photograph depends on the type of scanner you own. Carefully follow the directions from the manufacturer of your scanner and use these tips for figuring out what resolution you should scan at. Click here for tips on image resolution
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